Picture this: You are in the middle of a shopping spree when, you cannot find your credit card. The sense of panic rushes over you suddenly. However, don’t worry, quick action can save the day!

In this step-by-step guide, we will walk you through necessary steps you need to take if your credit card goes missing. The process remains simple and straightforward.

Immediate Steps to Take

When faced with the alarming situation of a lost or stolen credit card, it’s crucial to act quickly to reduce possible dangers and protect your money. Here are the immediate steps you should take:

1. Block Your Credit Card: After reporting a lost or stolen credit card, quickly freeze it through your bank’s mobile app, online banking, SMS, or dedicated helpline to prevent unauthorized transactions.

2. File a Police Complaint: While contacting your bank is crucial, filing a police report at your local station is equally important. This serves as:

Formal evidence: Documents the loss for future reference.

Support for your claim: Assists the bank in verifying the circumstances for replacement issuance.

This report safeguards your claim and assists the bank in processing your request.

Remember, acting swiftly is key in these situations, so don’t hesitate to take the necessary measures to secure your finances.

Replace Lost or Stolen Credit Card

When faced with a lost or stolen credit card, following the credit card replacement process efficiently is important. Here is a breakdown of the key steps:

Report Loss or Theft of Credit Card:

1. Visit the Nearest Branch: Should you need assistance in person, you can visit the nearest branch. Staff at the branch can assist you with the replacing your card and verify your identity directly ensuring your new card can be issued promptly. Additionally, you can also use the branch locator tools on your bank’s website or mobile app to locate the nearest branch for help.

2. Customer Service: To report a lost or stolen card, most banks offer a 24/7 customer service hotline. All you have to do is dial the designated number and follow the instructions.

3. Mobile Banking Apps: Many banks provide mobile banking apps that allow you to report a lost/stolen card directly from your phone. Simply log in to the bank’s mobile app, go to card management and follow the prompts to report your lost/stolen card. In some apps, you can even block the card right away for added peace of mind.

4. Internet Banking Portal: You can report a card lost/stolen via your bank’s online banking portal. To report an incident, log into your account, find the card management section and follow the instructions. Most internet banking portals offer a secure way to submit such requests.

5. SMS or Text Message: Some banks allow you to report your lost or stolen card via text message or SMS. Contact your bank to find out if this option is accessible to you.

6. Email or Online Form: In some instances, banks may provide you with an e-mail address or an online form specifically designed for reporting a lost or stolen card. All you need to do is send an e-mail or fill out their online form with the required details.

7. WhatsApp: Many banks now provide customer support via WhatsApp. If your card is lost or stolen, you can send a message to your bank’s WhatsApp number. It’s advisable to use the bank’s official WhatsApp number for security reasons.

Timeline for Replacement:

On average, banks usually process a replacement for a lost or stolen credit within 7-14 working days. Some banks, however, offer expedited options for credit card replacement in emergency cases, but these services may incur extra charges. Check with your bank to see what accelerated replacement options are available for urgent cases and the associated timelines.

Activating the New Card:

Once you have received your replacement card, it’s important to activate it securely. This can be done via the bank’s mobile app, online banking portal or by calling a specific activation number.

Regardless of the method you choose, it’s crucial to notify the bank immediately upon discovering that your card has been lost or stolen. They will probably verify your identity and look for any suspicious activity before issuing you a new card. Delivery time for a replacement cards may vary based on your location and the type of card you have. Be aware of frauds and never give out your personal information or your card details over unauthenticated communication channels.

RBL Bank has a wide variety of credit cards to suit different lifestyles and spending patterns.

Whether you’re a frequent traveller, a reward-seeker, or a frugal shopper, you are sure to find a card that is perfect for you! Check here.