5 Methods to Report a Lost or Stolen Debit Card
Archana and Sonali were roommates living in Delhi. As they returned home from a birthday celebration, Archana realized she had misplaced her wallet in the cab, which had her debit card and other identity documents. As the girls tried to contact the driver, they also realized that the first step would be to report and deactivate the card. This would avoid its misuse if it falls in the wrong hands. Therefore, they diverted their energy to call Sonali's banker cousin Deva to help them in the process.
When Deva heard the panic in the girls' voices, he calmed them down and walked them through the steps. First, he asked to check if any transaction had happened since losing the card. This is an essential step as all banks request their customers to report unauthorized transactions. An ‘unauthorized transaction’ is any activity that occurs in the customer's bank account without their knowledge or approval. In Archana's case, it includes the possibility of ‘debit’ (money withdrawn from the account) using her card.
Archana has an RBL Bank Savings Account. The bank allows users to deactivate their debit card through 5 methods, which include
-
Internet Banking
-
Customer Helpline
-
Mobile App
-
SMS
-
WhatsApp
Deva asked the girls to either use RBL Bank’s Mobile App or the Internet Banking facility to block the card at the earliest and on priority. It is to be noted that while the Bank offered multiple aforementioned methods to deactivate, reporting the incident through mobile or internet banking, was also as reliable as any of the other options. He asked them to adhere to the following steps to follow when deactivating the debit card using the internet banking facility:
Use Internet Banking to Report a Stolen or a Lost Debit Card
After entering the Retail Internet Banking website, go to the 'Requests' tab in the menu. Select ‘Block Debit Card’ and choose the account number and corresponding debit card number. One of the final steps in the process is to select the reason for reporting. In this case, it is ‘Stolen or Lost’. Once done, click on ‘Submit Online’ and click on ‘Confirm Transaction’. The website requests for an OTP to authenticate the request. Enter the OTP received on the registered mobile number and click on the 'Submit' button.
Other Methods of Reporting
Once the process was done, Archana received an alert on her mobile informing her of the complaint registered. Although the process was done, Deva educated the girls on the other possible methods to block or report a stolen debit card. He also shared an informative video that will help them and others around in a time of crisis.
1. Customers can call the helpline numbers +91-22-61156300 or 1800120616161 to deactivate the card. The process takes a few minutes, and the customer's card is deactivated or blocked almost instantly by the customer service executive.
2. Alternatively, customers can also use the SMS facility to temporarily block the card from anywhere. To do so, the customer must send the following message from their registered mobile number to 9223366333 - TBLOCK < Space > Last four-digit card number < Space > Customer Id or Permanently Block:- BLOCK < Space > Last four-digit card number < Space > Customer Id.
3. As a digital-first bank, RBL Bank also offers its customers to deactivate or report lost cards through mobile banking. To report the incident, log in to RBL MoBank App. Click on 'Manage Your Cards' from the menu and select Block/Unblock Card. Use the drop-down menu to choose the option Temporary/ Permanent Block. Enter the OTP received on the registered mobile number and verify to complete the process.
4. For tech-savvy users, RBL Bank also offers WhatsApp banking that can be used to report or block a card. To do so, the customer has to send 'Hi RBL' to 8433598888 from the registered mobile number. RBL Bank uses an automated bot facility to address customer concerns over WhatsApp quickly. Select the Temporary Block my Debit Card option number from the menu to complete the reporting process.
Tips for Protecting Your Account
While Archana acted upon her loss and protected her account immediately, it is important to be cautious while dealing with bank assets, including using ATM machines and swiping cards in public places. Here are a few tips for safeguarding your account.
- Opt for virtual debit cards instead of physical ones as they are more secure. Virtual debit cards are almost instantly issued by the bank that gets stored on your mobile. These cards have a number, validity date, and CVV that can be used for online transactions and digital payments.
- If you are used to carrying debit cards, make sure to keep them in a proper wallet.
- Always remain vigilant while using cards in public places. Your card's CVV and ATM pin are privileged information that should not be shared with anyone. While swiping the card in a crowded place, be aware of the surroundings while entering your 4-digit pin.
- Use ATM machines that are in prominent places. Although these machines are protected, there are various ATM scams that involve fraudsters replacing parts of the machine to extract account details.
As convenient as banking has gotten, there are also many ways for customers to fall prey to fraudsters and their acts. RBL Bank encourages its customers to remain cyber safe always (#RahoCyberSafe) and be aware of the methods to protect themselves and their loved ones.
Disclaimer: Articles published on the website are merely indicative and suggestive in nature and do not amount to solicitation. The contents do not guarantee the desired returns and/or results. Reader is advised to exercise discretion and consult independent advisors for achieving desired result. Visitors to this blog/ website w.r.t products & services offered by RBL Bank Limited herein, shall ensure that the comments / feedback posted shall be restricted to the contents published herein and shall not contain such language that may be un-parliamentary or against any religion, caste, section of society, political view etc. While our endeavor is to publish the comments that are submitted, however, all comments/feedback shall be subject to internal review by RBL Bank Limited. We do not guarantee that the comments that are submitted will be published.
Related Posts
Investment Fraud: How to Safeguard Your Finances
Learn how to recognize and protect yourself from investment fraud. Discover key strategies to safeguard your money and avoid common scams.
6 Tips for Effective Savings Account Management
Learn key tips to manage your savings: maximize interest, maintain MAB/QAB, monitor fees, and leverage digital banking for better financial health.
Know the eligibility criteria applicable for a Credit Card
This blog covers key eligibility criteria and required documents for obtaining a credit card, guiding you through the application process.
How to Spot and Avoid Impersonation Scams
This blog explores how impersonation scams work, highlights warning signs, and offers tips to protect yourself from these sophisticated frauds.
Shop Smarter, Save Better: Discover ShopRite Credit Card
Turn everyday shopping into rewards with the RBL Bank ShopRite Credit Card. Earn cashback, rewards points, and exclusive benefits. Read more...
Understanding Benefits of Fixed Deposits for Senior Citizens
This blog highlights the key benefits of fixed deposits (FDs) for senior citizens and why they remain a secure, reliable investment choice.
How Can You Avoid Falling into the Fraudster’s Trap
This blog covers how to protect your personal and financial information from digital fraud by identifying common scams and following key safety practices.…
How to Protect Your Device from APK Fraud?
In this blog, we will explore APK fraud, where cybercriminals trick users into installing malicious files to steal data and control devices. Read More...…
Tips for Identifying Genuine Bank Communications
In this blog, we will guide you on identifying genuine bank messages and tips to protect yourself from cybercrime scams.
The Risks of Juice Jacking: Tips to Keep Your Data Safe
In this blog, we will explore juice jacking, a cybercrime where public USB charging ports steal sensitive information from your device. Read More....
Lost or Stolen Credit Card? Here’s Your Step-by-Step Guide
This blog covers the essential steps to take if your credit card goes missing, offering a simple and straightforward process. Read more...
How Cyber Insurance Can Save Yourself from Financial Loss
Learn how cyber insurance protects against cyber-attacks and how the RBL Bank GO Savings Account offers free coverage.
How do Credit Cards Work?
In this blog, we will explain what credit cards are, how they work, and provide tips for using them responsibly to make informed financial decisions.
Parcel Scams: How to Spot and Avoid Them
This blog highlights parcel scams in online shopping, where scammers pose as delivery services to steal info or money. Stay alert.
Step-by-Step Guide to Open RBL Bank’s GO Savings Account
Discover how RBL Bank’s GO Savings Account simplifies banking with digital ease, no balance requirement, and premium perks.
How to Spot and Avoid Dangerous Apps
Explore the dangers of apps from unauthorized sources, including malware, data breaches, and financial scams.
Financial Literacy Week 2024: Make a Right Start with Secure Online Ha..
Learn the best practices for online safety to help you navigate through the digital world with resilience and peace of mind.
How to Open a Digital Savings Account?
Opening a Digital Savings Account needs Aadhaar, PAN Card details and verification. Know these steps before opening a Digital Savings Account.
What are the types of Fixed Deposits?
Secure your future with Fixed Deposits (FDs) for guaranteed returns and flexible investment options. Learn more about different types of FDs.
How to Protect Passwords? Risks, Frauds, and Security Measures
Learn to protect your digital identity from hackers and scams with smart password choices and strong security measures.
How much money should you keep in your savings account?
A Savings Account offers more than saving; it’s a versatile tool with many benefits. This guide helps you navigate today’s financial landscape.
Ways to Protect Yourself Against Social Media Frauds
Beware of rising social media frauds! From phishing to identity theft, scammers exploit digital platforms. Learn to protect yourself from these scams.
Zero Balance, Maximum Benefits: RBL Bank’s GO Account
If you're looking for a way to save without having to worry about maintaining minimum balance, a Zero Balance Account is the way to go! Read More....
How to Safeguard yourself from Voice Cloning Fraud
Voice cloning mimics another person's voice using text-to-speech software, deep learning, and large audio datasets. Read more...
Safeguarding Your Identity: A Roadmap to Theft Prevention
Identity theft is one such threat that involves stealing individual’s personal or financial data to use their identity for fraudulent activities. Read More…
8 Common Banking Scams and How to Prevent Them
Read on to find out the different ways in which you could get caught in the web of cybercrime, in order to stay alert at all times.
Protect yourself from UPI Frauds
UPI frauds are becoming more sophisticated, so users must stay vigilant and take precautions to protect themselves.
Everything to know about PAN Card fraud
This blog post provides valuable insights into PAN Card fraud, including options to check PAN Card fraud and ways to prevent falling victim to them.
NRE vs NRO and FCNR Accounts: Know the Complete Differences
If you're an NRI looking to open a bank account in India, this article covers the three main types: NRE, NRO, and FCNR.
Everything to know about Online Frauds
Stay informed and protected with the latest insights on online frauds, from prevention to recovery tips.
A Complete Guide to ATMs: Benefits, Purpose, and Tips
ATM has truly transformed the way we manage funds online. Learn more about its features and safety tips.
What is KYC? and How important it is in Fixed Deposit
KYC (Know Your Customer) is an RBI-regulated identity verification process. Learn about its full form, types, and importance in Fixed Deposits.
Fixed Deposit Premature Withdrawal and the Impact on Interest Calculat..
The FD premature withdrawal penalty calculator shows your earnings on existing Fixed Deposits. Learn about the implications of early withdrawal.
Fixed Deposit Vs Public Provident Fund: Which is Good?
Learn the differences between Fixed Deposits (FD) and Public Provident Fund (PPF), including their definitions, benefits, eligibility, and interest rates.…
What is Tokenisation and how important is it for you to use?
Tokenisation will offer an additional layer of security to users' sensitive data, preventing online and digital data breaches. Read More...
4 Reasons why you need the RBL Bank Cookies Credit Card
The RBL Bank Cookies Credit Card covers all expenses, from groceries and fuel to luxury purchases and online shopping.
The definitive guide on salary and savings accounts
Understand the differences and similarities between a savings account and a salary account.
Steps to take if you are victim to a credit card fraud
Let us take a look at the different kinds of credit card scams and Immediate steps to take when you have been scammed.
How to choose the ideal RBL Bank Debit Card for yourself
Want to avail the ideal debit card that fits your requirements? Here’s everything you wanted to know.
Experience the new way of contactless banking
Get ready for uninterrupted contactless banking journey with seamless services, smart and secure features and a lot more.
All about CIBIL Score and how is it calculated
If you are looking for credit, you must have heard about the CIBIL Score from a lot of people around you. Let’s find out what it is, how it works, and why…
What is the difference between CIBIL Score and CIBIL Report?
Are you new to the world of credit and confused with all the terms coming your way? Want to know the difference between CIBIL Score and CIBIL Report? Here…
What does a 'Settled' status in your CIBIL report mean?
Most people would have a hard time understanding whether a 'settled' status on your CIBIL report is a positive or negative. Read on to understand this…
Understanding your credit card statement
The credit card statement highlights every detail. Most of the times, the only important aspect considered is the amount due. Nonetheless, there are various…
How to reset your PIN online
A PIN is the easiest way to keep your account safe. It’s good practice to keep changing it frequently. Here’s how to reset it.
How to redeem Credit Card reward points
Credit Card reward points can be redeemed for different products and services. Here is how to go about it.
What is a Credit Score & why is it important?
A credit score is a three-digit number assigned by a Credit Information Companies (CIC) to a borrower based on his or her track record WRT earlier and…
Benefits of owning multiple credit cards
Multiple cards give you access to a large amount of credit. It helps you make the most of the interest-free period. When used wisely, having more than one…